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We have answers.
Please ensure that you order the correctly certified helmet for your destination.
The solution is to close the helmet and put a weight, like a book, on top of it, to keep it closed. Do this for a few hours, although overnight is best, and the helmet will snap shut just as it did when you first received it. Please make sure that the straps are all outside of the helmet before trying to close it or it will not be able to snap shut.